At Maison Novare LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
1. Who We Are
This website is operated by Maison Novare LTD, a company registered in the United Kingdom.
Contact Information:
📧 Email: support@maisonnovare.com
2. Information We Collect
We may collect and process the following types of personal data:
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Personal Identification Information: Name, email address, billing and shipping address, phone number.
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Payment Information: Card details and billing information (processed securely by our payment providers; we do not store full card details).
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Account Information: If you create an account, we collect login details and order history.
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Usage Data: Information about how you use our website, including pages visited, time spent, and referring websites.
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Cookies and Tracking Data: We use cookies and similar technologies to improve user experience and website performance.
3. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate with you about your purchases or inquiries
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Provide customer support
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Improve our website and services
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Send promotional offers or updates (only if you’ve opted in)
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Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your data under the following lawful bases:
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Contractual necessity (to process your orders)
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Legitimate interest (to improve our services and prevent fraud)
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Consent (for marketing communications)
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Legal obligation (for tax or regulatory compliance)
5. How We Share Your Data
We only share your personal information with trusted third parties when necessary, including:
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Payment processors (e.g., Shopify Payments, Apple Pay, Google Pay, Shop Pay)
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Delivery and logistics partners (for shipping your orders)
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IT and analytics providers (for website hosting, maintenance, and analytics)
We never sell or rent your data to third parties.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
After this period, your data will be securely deleted or anonymized.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
However, no online system is completely secure, and we cannot guarantee absolute security.
8. Cookies
Our website uses cookies to:
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Enable essential website functionality
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Improve user experience
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Track anonymous analytics data
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
9. Your Rights (UK & EU Customers)
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your personal data
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Object to or restrict processing in certain cases
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Withdraw consent for marketing at any time
To exercise any of these rights, contact us at support@maisonnovare.com.
10. Marketing Communications
You may choose to receive marketing emails from us about new products, offers, or events.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies separately.
12. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we learn that a child has provided us with personal data, we will delete it immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
We encourage you to review this page periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: support@maisonnovare.com
📍 Company Name: Maison Novare LTD
🇬🇧 Registered in the United Kingdom